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Returns Policy
At hydrodragon, we believe that we supply high quality hydroponics products. But if you're unhappy with any product you purchase from us, please follow the advice below.
Under our 30 day money back guarantee:
· we offer either a full refund or exchange for any product you return to us within 30 days of purchase
· we'll reimburse the delivery charge you paid to receive the item.
Please note: to qualify for our 30 day money back guarantee the product must be unopened and in its original condition.
If you're unable to send the product back to us, we can, at your own cost, arrange to collect the item from you
Please note: if you ask us to arrange collection, as we use a courier service, you'll not be able to cancel this request.
Faulty products
If you receive a faulty product:
· we'll provide you with either a full refund or exchange
· we'll reimburse the delivery charge you paid to receive the item
· we'll cover the cost of returning the product
· we can arrange to collect the item from you
But you must inform us of the fault, in writing, within seven working days of the product being delivered to you. If you fail to do so, we'll be unable to commit to any of the above.
Please note: we can only issue a refund once the product has been returned and confirmed faulty. If the product is found to be without fault, you'll be charged a 10% administration fee of the price you paid for the item as well as the cost of postage and packaging.
Return all items to:
HydroDragon Ltd
Returns Department
13-15 Alfred Street
CARDIFF
Please enclose a letter citing the reason for the return and ensure that the package is wrapped securely. For your own protection, we recommend that you use a recorded delivery service.
For faulty goods: also include a full description of the defect, along with all warranty cards, licenses, manuals and accessories.
Contact us
If you have any queries regarding our returns policy, please don't hesitate to contact us on 0292 0490333 or email someone@hydrodragon.co.uk
Please note: if you ordered your hydroponics products through our website, we'll send you an email to let you know when we've processed your return.
We regret that we cannot accept a cancellation for the purchase of nutrient solutions, additives, stimulants and pesticides if the packaging has been unsealed.
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